About us

Since our founding in 2018, DNA Payments has rapidly grown into one of the largest independent, fully integrated omnichannel payments providers in the UK and Europe. We specialize in helping businesses seamlessly accept payments, whether it's through cutting-edge POS systems or online platforms.

Recognized as one of the top 50 fintech start-ups by Beauhurst, we are a true innovator in the financial space.

Backed by £100 million Private Equity funding from Alchemy, we now process over £1.2 billion every month, serving 60,000+ businesses across the UK and Europe.

Our dynamic team of 375 professionals operate from our London headquarters, with regional offices spanning Hull, Nottingham and Kazakhstan. As we continue to expand, we’re on a mission to empower businesses to thrive through pioneering payment solutions. Join us and be a part of the exciting journey towards reshaping the future of payments.


Job Summary:

As a Sales Support Associate at DNA Payments, you will be the responsible for supporting a dedicated Corporate Sales Team to deliver a world class onboarding and go live experience to all new Corporate Clients

You will work closely with technical support, onboarding and risk teams to ensure a seamless merchant go live experience.

Job Description:

• Oversee the completion of all go live paperwork/documentation as part of merchant onboarding.
• Guide new merchants to DNA through all key go live activities including (but not limited to) KYC, technical go live, training, etc
• Support the sales team to maintain accurate up to date salesforce records.
• Liaise between the merchant and risk teams during onboarding processes.
• Support technical implementation teams during go live
• Ensure detailed handovers take place between sales, implementation, account management, support and customer success during the go live cycle.
• Ensure the merchant is provided with access to all training materials and user guides (and where relevant support the business to ensure users are set correctly on the DNA system)

Required skills

• Experience: Minimum of 2 years in a project facing role .
• Technical Knowledge: Familiarity with payment processing solutions and related technologies advantageous
• Customer-Centric: A strong focus on client satisfaction.
• Multi-Tasking: Ability to work across multiple merchants and spin many plates
• Detail – a keen eye for detail and meticulous planning skills
• Education: Bachelor’s degree in Business, Finance, or a related field is preferred.

What’s in it for you?

You’ll work with a collaborative team and join a fast-growth fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits.

- 25 days holiday per year
- Private Medical
- Life Assurance
- Ride to work
- Access to self-learning platform
- Bookboon
- Income Protection
- Workplace Pension
- Employee Assistance Programme

Educate, Discover & Inspire

At DNA Payments, we believe that diversity drives innovation and inclusion fosters creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We celebrate and promote an inclusive environment where all employees feel valued, respected, and empowered.

Join us in creating a workplace that reflects the diverse world and customers we serve.

Should you require any reasonable adjustments throughout the interview process, please make us aware.