Since our founding in 2018, DNA Payments has rapidly grown into one of the largest independent, fully integrated omnichannel payments providers in the UK and Europe. We specialise in helping businesses seamlessly accept payments, whether it's through cutting-edge POS systems or online platforms.

Recognised as one of the top 50 fintech start-ups by Beauhurst, we are a true innovator in the financial space. Backed by £100 million Private Equity funding from Alchemy, we now process over £1.2 billion every month, serving 60,000+ businesses across the UK and Europe.

Our dynamic team of 375 professionals operate from our London headquarters, with regional offices spanning Hull, Nottingham and Kazakhstan. As we continue to expand, we’re on a mission to empower businesses to thrive through pioneering payment solutions. Join us and be a part of the exciting journey towards reshaping the future of payments


The opportunity

DNA Payments is looking for a Talented People Director. This role will replace the existing PD who will be retiring from our business. You will be leading an evolving team, covering all aspects of HR and L&D. The People Director is a senior-level professional member of the leadership team, who oversees the human resources functions and the People proposition. You are responsible for developing and implementing People policies and programs to support a customer-centric and high performing culture, lead the People team, and ensure compliance with legal and ethical standards.

As People Director, you will join our leadership team and lead our People department. You will be responsible for developing and executing People strategies that align with our business goals and vision. You will also oversee all HR operations, including talent management, performance management, E,D&I, learning and development, compensation and benefits, employee relations, engagement and ESG. You will also be able to handle complex and sensitive issues, foster a positive work environment, and promote our company culture and values.

You will report into the Chief Executive Officer

Location; office 3 days per week


Day to day you will:

• Develop and implement a compelling People strategy and people proposition that fosters employee engagement
• Participate in relevant Exco meetings ensuring representation of people strategies
• Develop and implement People plans, policies and processes that support the company’s objectives, vision and that support DNA’s equal, diverse and inclusive culture
• Implement strategies to develop colleague engagement in a customer-centric, high performance culture
• Partner the business leaders to ensure they are supported to manage people issues/challenges
• Manage and supervise the People team and ensure the delivery of high-quality People services. The team consists of 11 colleagues.
• Oversee the recruitment and selection process and ensure a fair and efficient hiring process
• Design and coordinate performance management systems and provide feedback and coaching to employees and managers
• Plan and oversee training and development programs that enhance employee skills and competencies, including during onboarding
• Manage compensation and benefits programs and ensure they are competitive and compliant
• Oversee employee relations issues and resolve conflicts in a timely and professional manner
• Ensure compliance with all relevant laws, regulations, and best practices in HR & L&D
• Monitor and report on People metrics and key performance indicators
• Lead change management initiatives and organisational development projects
• Ensure DNA has appropriate, consistent and effective people tools and systems.

About you:

This is a fairly hands on role and to be successful, you will have:

• A strong background in People leadership with a strategic mindset
• Payments/fintech experience is preferred but experience of a call centre and field sales is required
• Bachelor’s degree in Human Resources, Business Administration, or equivalent
• At least 5 years of proven experience as a HR or People Director or equivalent senior-level role
• In-depth knowledge of HR principles, practices, and legal aspects
• Experience in developing and implementing People strategies, policies, and programs
• Experience in managing HR operations, systems, and processes
• Excellent communication, interpersonal, and negotiation skills
• Strong leadership, decision-making, and problem-solving skills
• Ability to work under pressure, handle multiple tasks, and meet deadlines

What’s in it for you?

You’ll work with a collaborative team and join a fast-growth fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits.

• 25 days holiday per year
• Private Medical
• Life Assurance
• Ride to work
• Access to self-learning platform
• Bookboon
• Income Protection
• Workplace Pension
• Employee Assistance Programme

Educate, Discover & Inspire

At DNA Payments, we believe that diversity drives innovation and inclusion fosters creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We celebrate and promote an inclusive environment where all employees feel valued, respected, and empowered.

Join us in creating a workplace that reflects the diverse world and customers we serve.

Should you require any reasonable adjustments throughout the interview process, please make us aware.