About us

Since launching in 2018, DNA Payments has become one of the UK’s largest independent, fully integrated omnichannel payments providers. We enable businesses of all sizes to seamlessly accept payments, from cutting-edge POS systems to powerful payment gateway, ecommerce and in-app solutions.

Recognised by Beauhurst as one of the UK’s top 50 fintech innovators, we’re reshaping the payments landscape with technology that makes transactions simpler, faster, and more secure. Backed by £100 million in Private Equity funding from Alchemy, we process £1.2+ billion in payments every month for over 60,000 merchants across the UK and Europe.

With a growing team of 375 specialists operating from our London HQ and regional offices in Hull, Nottingham, and Kazakhstan, we’re scaling rapidly. Join us on our journey to redefine the future of payments.

Role Summary

We’re looking for Outbound Telesales Agents to join our growing call centre team. This role is crucial to the continued growth of DNA Payments, as you’ll be responsible for driving new business by selling our payment solutions directly to UK businesses over the phone. Most of our team are based in Hull and Nottingham, with both sites located in the heart of their respective city centres. Flexible working solutions, including home-based options, can be discussed depending on your ability to attend either office on occasion.

This is a full end-to-end sales role – you will proactively reach out to prospective customers, identify their needs, present a tailored payment solution, and close the sale yourself. We’re looking for ambitious, confident individuals who thrive in a fast-paced, target-driven environment and are looking to take control of their sales journey.

Reporting into:   Head of SME Contact Centre Sales

Working hours: 37.5
Working location: Hull

Key Responsibilities

• Use a predictive dialler to make outbound calls to prospective business customers

• Identify customer needs and clearly articulate the benefits of our payment solutions

• Manage the full sales cycle – from prospecting and objection handling to negotiation and closing

• Maintain detailed and accurate records of your pipeline and progress in our CRM

• Handle follow-up calls to progress prospects through the sales funnel

• Meet and exceed monthly targets for revenue, conversion, and call activity

• Collaborate with your team to share best practices and drive collective success

About You

• Highly motivated and target-driven – you’re passionate about smashing goals and closing deals

• Proven sales acumen – ideally from a telesales, contact centre, or direct sales background

• Tenacious and resilient – rejection doesn’t phase you; in fact, it fuels your determination

• Excellent communication skills – you're a natural at building rapport and winning trust over the phone

• Curious and commercially aware – you’re keen to understand both our products and the wider competitive landscape

• Customer-focused – you're honest, consultative, and confident recommending only the best solution for the customer

What’s in it for you?
You’ll work with a collaborative team and join a fast growth fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits.

• 25 days holiday per year

• Private Medical

• Life Assurance

• Ride to work

• Access to self-learning platform

• Bookboon

• Income Protection

• Workplace Pension

• Employee Assistance Programme

Educate, Discover & Inspire

At DNA Payments, we believe that diversity drives innovation and inclusion fosters creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We celebrate and promote an inclusive environment where all employees feel valued, respected, and empowered.

Join us in creating a workplace that reflects the diverse world and customers we serve.

Should you require any reasonable adjustments throughout the interview process, please let us know by emailing either HR@dnapaymentsgroup.com.